Privacy Policy

Last updated: 1 June 2026

Template notice: This is a starting-point policy generated for the HOTBIRD & HONEY website. Before going live, have it reviewed by a qualified UK data-protection adviser and confirm every detail (company name, registration, processors) is accurate.

1. Who we are

HOTBIRD & HONEY ("we", "us", "our") is the data controller for the personal data described in this policy. You can reach us at:

349 Kennington Lane, Vauxhall, London SE11 5QY
Email: hello@hotbirdandhoney.com

2. The data we collect

Order & contact details — name, phone, email, delivery address when you order.
Payment information — processed securely by our payment provider; we do not store full card details.
Usage data — pages visited, device and browser info, and cookie data (see our Cookie Policy).
Marketing preferences — if you sign up for offers or "drops".

3. How we use it & our lawful basis

To take and fulfil your orders — performance of a contract.
To send marketing and offers — your consent (you can opt out at any time).
To run, secure and improve our website — legitimate interests.
To meet legal and tax obligations — legal obligation.

4. Sharing your data

We may share data with: delivery partners (e.g. Deliveroo, Uber Eats, Just Eat) to fulfil orders; payment processors; analytics providers; and mapping services (Google Maps, Apple Maps, Waze) when you choose to open directions. We require all processors to protect your data.

5. Retention

We keep personal data only as long as necessary for the purposes above and to meet legal requirements, then delete or anonymise it.

6. Your rights

Under UK GDPR you have the right to access, correct, erase, restrict or object to processing, to data portability, and to withdraw consent. To exercise these, contact us at the email above. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

7. Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse.

8. Changes

We may update this policy from time to time. The "last updated" date above shows the latest version.